betone Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how betone collects, uses, stores, and protects the personal data of individuals who access and use the betone platform. This policy applies to all visitors to the betone website, registered account holders, and any individuals who contact betone's support team.

By creating a betone account or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use the betone platform.

This policy should be read together with betone's Terms & Conditions and Responsible Gaming policy, both of which form part of your overall agreement with betone.

2. Data Controller

betone acts as the data controller in respect of all personal data collected through the betone platform. As data controller, betone determines the purposes and means of processing your personal data. If you have questions about how your data is handled, or wish to exercise any of your data rights, please contact us at [email protected].

3. How We Collect Your Personal Data

betone collects personal data through the following channels:

• Account registration: When you create a betone account, you provide identity and contact information directly to us.
• Deposits and withdrawals: Payment processing involves the collection of financial data such as your bKash or Nagad mobile number and transaction reference details.
• Identity verification: Where we are required to verify your identity, you may submit copies of official documents such as a National Identity Card (NID) or passport.
• Platform usage: We automatically collect technical and behavioural data as you navigate the betone website and use our products.
• Support interactions: When you contact our support team, the content of that communication is recorded and stored.
• Cookies and similar technologies: As described in our Cookie section below, certain data is collected automatically via cookies placed on your device.

4. Legal Basis for Processing

betone processes your personal data on the following legal bases:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to create and manage your account, process transactions, and deliver the services you have requested.
• Legal obligation: betone may be required to process and retain certain data to comply with anti-money laundering obligations, fraud prevention requirements, and other applicable legal duties.
• Legitimate interests: betone processes technical and behavioural data to improve the platform, detect and prevent fraud, and ensure the security of our systems. We have assessed that our legitimate interests do not override your fundamental privacy rights.
• Consent: Where we send you marketing communications or place non-essential cookies, we do so only with your prior consent. You may withdraw this consent at any time.

5. How We Use Your Personal Data

betone uses the personal data we collect for the following purposes:

• Creating, managing, and securing your betone account.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Verifying your identity and age (21+ requirement) in accordance with our platform policies.
• Providing customer support and resolving disputes or complaints.
• Detecting and preventing fraud, money laundering, and other prohibited activities.
• Monitoring and enforcing compliance with our Terms & Conditions and Responsible Gaming policies.
• Analysing platform usage to improve game performance, navigation, and user experience.
• Sending you service-related communications such as deposit confirmations, withdrawal updates, and security alerts.
• Sending promotional communications where you have opted in to receive them.

6. Sharing Your Personal Data

betone does not sell, rent, or trade your personal data. We may share your information with the following categories of third party only where necessary to deliver our services or to comply with legal requirements:

• Payment processors: Your payment details are shared with the relevant payment gateway (e.g., bKash, Nagad, Rocket, Visa, Mastercard networks) solely to process your transactions.
• Identity verification providers: Where we engage a third-party KYC (Know Your Customer) service, the identity documents you submit may be passed to that provider for verification purposes.
• Game providers: Your gameplay data (e.g., bet amounts, game session identifiers) may be shared with game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to the extent necessary to operate the games you play.
• Fraud and security services: We may share data with specialist fraud prevention and cybersecurity service providers to protect the platform and its users.
• Legal and regulatory authorities: betone may be required by law to disclose your personal data to government bodies, law enforcement agencies, or regulatory authorities. We will comply with such requests to the extent required by applicable law.

All third-party service providers engaged by betone are required to handle your personal data in a manner consistent with this Privacy Policy and to implement appropriate technical and organisational security measures.

7. Data Retention

betone retains your personal data only for as long as is necessary for the purposes set out in this policy, unless a longer retention period is required by law. In general:

• Account data is retained for the duration of your account and for a period of up to five years following account closure.
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five years to satisfy anti-money laundering record-keeping obligations.
• Identity verification documents are retained for five years from the date of verification or from account closure, whichever is later.
• Support communications are retained for up to three years.
• Technical log data is retained for up to 12 months.

Once your data is no longer required, betone will securely delete or anonymise it in accordance with our data disposal procedures.

8. Cookies and Tracking Technologies

betone uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device that help the site function correctly and allow us to understand how the platform is used.

8.1 Essential Cookies

These cookies are strictly necessary to operate the betone platform. They include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. Essential cookies cannot be disabled without impairing the core functionality of the site.

8.2 Analytical Cookies

betone uses analytical cookies to understand which pages are visited most frequently, how long users spend on the platform, and where navigation problems may occur. This information is used in aggregate form to improve the betone experience. Analytical cookies require your consent and may be declined without affecting your ability to use the platform.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, although doing so may affect the functionality of the betone platform. For detailed guidance on managing cookies in your specific browser, please consult your browser's help documentation.

9. Data Security

betone implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and betone servers.
• Encrypted storage of sensitive account credentials.
• Access controls that restrict internal staff access to personal data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Monitoring systems that detect and alert on unusual access patterns or potential data breach activity.

While betone takes data security seriously and employs industry-standard protections, no digital system can guarantee absolute security. You are also responsible for keeping your betone login credentials confidential and for notifying us promptly if you suspect any unauthorised access to your account.

10. Your Data Rights

As a betone user, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data betone holds about you.
• Right to rectification: You may ask betone to correct any inaccurate or incomplete personal data we hold.
• Right to erasure: You may request deletion of your personal data where betone is no longer required to retain it.
• Right to restriction: You may ask betone to restrict the processing of your data in certain circumstances, such as while a dispute is being resolved.
• Right to data portability: Where technically feasible, you may request that betone provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where betone relies on legitimate interests as the legal basis.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact betone at [email protected]. We will respond to all verified requests within 30 days. In some cases, we may need to verify your identity before actioning a request.

11. Children and Minors

The betone platform is strictly for adults aged 21 and above. betone does not knowingly collect or process personal data relating to individuals under the age of 21. If we become aware that a minor has created an account or provided personal data, we will immediately close the account and delete the associated data. If you believe a minor has registered with betone, please contact us at [email protected] so we can take prompt action.

12. International Data Transfers

betone's primary operations and player base are in Bangladesh. Where personal data is processed by a third-party service provider located outside Bangladesh, betone ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to this Privacy Policy. betone will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate protective measures.

13. Changes to This Privacy Policy

betone reserves the right to update this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated effective date. Where changes are material, betone will notify registered users via the email address on file. Your continued use of the betone platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes.

14. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about the way betone handles your personal data, please contact our support team at:

Email: [email protected] (plain text — not a clickable link)

betone aims to respond to all privacy-related enquiries within five business days. If you are not satisfied with our response, you may escalate your complaint through betone's internal complaints procedure, details of which are available upon request.